Project Manager
Atlanta, GA
Full Time
Experienced
The Project Manager – Responsible for managing a portfolio of duty drawback client accounts while providing oversight, guidance, and project management support to analysts assigned to those accounts. This role requires advanced knowledge of duty drawback regulations (training will be provided for the right candidate), strong project management and analytical skills, and the ability to independently manage client relationships, account implementation, and ongoing compliance.
Key Duties and Responsibilities
Account & Project Management
Client Leadership & Communication
Qualifications & Skills
Performance Expectations
Key Duties and Responsibilities
Account & Project Management
- Utilize project management software to plan, track, and manage duty drawback projects for assigned client accounts, serving as the primary point of contact and owning overall project execution and account outcomes.
- Lead and support the implementation of new client accounts, including onboarding, program setup, and process alignment.
- Independently monitor, manage, and resolve action items for ongoing accounts to ensure deadlines, compliance, and client expectations are consistently met.
- Support cross-functional teams by coordinating data preparation, testing, and validation within internal systems.
- Partner with and support the analytics team to achieve revenue, recovery, and performance targets for assigned accounts.
- Maintain a comprehensive understanding of regulations and compliance requirements for filing under all duty drawback claim provisions.
- Conduct document audits for claims in accordance with both internal and client-specific standard operating procedures (SOPs).
- Support the analytics team in ensuring all general and client-specific SOPs are reviewed, maintained, and updated as needed.
Client Leadership & Communication
- Lead and facilitate client meetings with confidence, managing all aspects of communication, documentation, follow-up, and project coordination.
- Serve as the primary point of contact for gathering required documentation and data, while proactively managing client expectations.
- Communicate professionally and effectively with clients, internal teams, and government agencies.
- Respond to all correspondence in a thorough, accurate, concise, and timely manner.
- Participate in annual account reviews with clients to evaluate compliance, performance, and opportunities to maximize drawback recovery.
Qualifications & Skills
- Bachelor’s degree or equivalent combination of education and experience.
- Three to five (3–5) years of relevant experience in project management, trade compliance, customs, duty drawback, or a related field.
- Strong working knowledge of U.S. duty drawback regulations and claim provisions; training will be provided for candidates with strong project management skills who are new to drawback.
- Strong analytical skills, with the ability to interpret analytical charts, tables, and data outputs.
- Excellent written and verbal communication skills, including client-facing presentations and discussions.
- Proven ability to manage multiple projects, accounts, and deadlines simultaneously.
- Ability to work independently while collaborating effectively with analysts and cross-functional teams.
- Detail-oriented with a strong focus on accuracy, compliance, and revenue optimization.
Performance Expectations
- Timely, accurate, and compliant submission of duty drawback claims.
- High levels of client satisfaction and retention.
- Effective collaboration with analysts, clients, and management.
- Consistent, high-quality support for both clients and internal teams.
- Salary range: $70,000.00- $100,000.00 annually
- Bonus eligibility; up to 20%
- Health, Vision and Dental plans
- Safe Harbor 401K Plan with up to 4% Matching
- Life Insurance
- Parental Leave
- Vacation and PTO plans
- Paid Parking
- Monthly Team Lunch
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